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Refund Policy

Effective Date: 2025-06-01
Company: Norn Works
Email: worksnorn@gmail.com
Address: Västanvik Skrikgärdsvägen 6, Sweden

At Norn Works, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, please review our refund policy below.

1. Right to Cancel (EU Customers)

If you are a customer within the European Union, you have the legal right to cancel your order for any reason within 14 days of receiving your item, in accordance with the EU Consumer Rights Directive.

To exercise your right of cancellation, you must notify us in writing via email at worksnorn@gmail.com within 14 days of delivery.

2. Return Conditions

To be eligible for a refund, the following conditions must be met:

  • Items must be returned within 14 days of your cancellation notice or delivery (whichever is applicable).

  • Items must be in unused, undamaged, and original condition with all packaging and labels intact.

  • You must provide proof of purchase (e.g., order number or confirmation email).

Items returned that do not meet these conditions may be subject to a partial refund or rejected.

3. Non-Refundable Items

We do not offer refunds on:

  • Custom or personalized products

  • Gift cards or vouchers

  • Sale or clearance items (unless faulty)

  • Products damaged due to misuse or improper handling

4. How to Request a Refund

  1. Email worksnorn@gmail.com with your order number and reason for return.

  2. Wait for confirmation and return instructions.

  3. Securely package the item and ship it to the address provided.

  4. Once received and inspected, we will notify you of the approval or rejection of your refund.

5. Refunds

  • Approved refunds will be processed to your original payment method within 7–14 business days.

  • Original shipping costs are non-refundable, except in cases of faulty or incorrect items.

  • Refund processing times may vary depending on your payment provider.

6. Return Shipping

  • You are responsible for the cost of return shipping unless the item was faulty, damaged, or incorrect upon delivery.

  • We recommend using a tracked shipping method to ensure safe return. We are not responsible for lost or undelivered returns.

7. Faulty or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery with clear photos and a description of the issue. We will cover the return shipping costs and offer a replacement, repair, or full refund as appropriate.

8. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order.

9. Contact Us

If you have any questions about our refund policy or need help with a return, please contact:

Norn Works
Email: worksnorn@gmail.com
Address: Västanvik Skrikgärdsvägen 6, Sweden

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